Terms and Conditions
Our e-mails are confidential and may be subject to legal professional privilege. Unauthorised use of any communication received or its contents is prohibited.
If you receive an e-mail in error, please notify us immediately by e-mail and delete any copies. We may intercept e-mails for the purpose of detecting unauthorised use of our e- mail system. You are reminded that e-mail communications are not secure. Our e-mails are checked for viruses but you should perform virus checks on any attachments.
We accept no responsibility or liability for malicious or fraudulent e-mails purportedly coming from us and it is your responsibility to ensure that any e-mails received are genuine before relying on anything contained within them.
Accessing our website
Access to our website is permitted on a temporary basis and we reserve the right to withdraw or amend the service we provide on our website without notice. We will not be liable, if for any reason, our website is unavailable at any time or for any period.
You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms and that they comply with them.
Intellectual Property Rights
The content of this website is the copyright of Gadsby Wicks Solicitors. Gadsby Wicks copyright must remain on all reproductions of the material obtained from this website.
You may download, store and use the material for your own personal use, research or that of your firm and company. You may not publish, retransmit, redistribute or make the same available on any website, online service or bulletin board of your own or of any other party or make the same available in hard copy or on any other media without Gadsby Wicks express prior written consent.
Reliance on Information and Liability
The information contained on our website is for general information purposes only and should not be interpreted as legal advice. No guarantees or warranties are provided regarding the accuracy of any information contained on our website. To the extent permitted by law Gadsby Wicks also expressly exclude any liability or responsibility for any direct, indirect or consequential loss or damage incurred by any user in connection with our website or in connection with the use, inability to use, or results of the use of our website, any website linked to it and any materials posted on it.
We strive to provide a high quality service for our clients and hope you will be pleased with the work we do for you. We constantly seek to improve our service and we monitor our service standards. We have a formal complaints handling procedure, a copy of which can be obtained on request.
If you have any queries, concerns or complaints about our work for you please raise them in the first instance with the person who has the day to day responsibility for your claim. Alternatively, you may, if you prefer, raise your concerns with that person’s supervisor. If you are not satisfied with the response you receive you should submit a formal complaint to Gillian Gadsby who is the partner in the firm with responsibility for resolving complaints. She will do her best to ensure that you are provided with a full written response for your complaint within 14 days.
If you are then unhappy with her response you may refer your complaint to the Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ; telephone 0300 555 0333; email: [email protected]; website www.legalombudsman.org.uk. You must take your complaint to the Legal Ombudsman within six months of receiving our final written response to your complaint and no more than one year from the date of the act/omission or no more than one year from when you realised there was cause for complaint.
In addition to the Legal Ombudsman you can refer an unresolved complaint to alternative complaints bodies such as ProMediate to deal with the matter using what is known as Alternative Dispute Resolution.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority at www.sra.org.uk/consumers/problems/report-solicitor.page